Mary Beth and Mahreen were wonderful. Mary Beth found the exact right makeup for my skin. Then Mahreen did a beautiful job of applying it.
I’ma huge believer of shopping in-store versus online- that being said, I’ve attempted to give The ulta store in Amherst my business many times. Each time I’ve entered the store, it’s clean, and well stocked but I end up wandering and leaving with nothing because there is no one that offers you help- unless you’re in the benefit section. I went in search of help and found them- 3 of them including a manager all huddled behind the register counter. I asked one of the employees if a brand offered a certain item and she responded with “I don’t know, you’ll have to look online” -customer service at its best. I then asked about the free gift that is offered with my purchase- she didn’t know-she asked a manager. The manager said yes, but they only had one option left. WRONG at the other end of the store was an entire display of the free gifts with the option I wanted- don’t you know what is in your store? I just left annoyed- as I almost always do there. So sad- beautiful store, great location- poor customer service.
I actually had a great experience here!! I'm very proud that this Ulta hired professional helpful and friendly employees! I couldn't say this if it were last year since every time I went here I was never asked if I needed help finding anything even if there were 4-5 employees on the floor and I always got this look of "that's all you're getting" or giving me an attitude if I wanted to return something BUT this time I was asked three times if I needed help and complimented on my makeup and just being truly nice I really appreciate that! Keep it up Ulta
I like how the majority of the times i return something I get an attitude right after I tell them I just want to return an item... It's not coming out of your own personal wallet and it doesn't seem like a huge process and I'm not trying to return an empty bottle so what's the big deal? I'm not going to continue to use a cleanser or a mask that breaks me out or burns so why leave it around and have less money bc of it? C'mon Ulta on the boulevard you were just getting better. Maybe hire me since I'd actually treat customers politely and not be a pretentious scum that thinks she works at a Chanel store ya know?
Almost always has Everything I want in stock...and I want a lot of stuff. No one is snobby or pushing me to buy 12 products when one will do. Prices are reasonable, especially for the store brand. I enjoy the Ulta exclusive products too.
Ulta Beauty is a US Hair Care Studio based in Amherst, New York. Ulta Beauty is located at 1701 Niagara Falls Blvd #100, Amherst, NY 14228, USA.
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